Order Support

You don't need an account to buy books. Mastering and Jukebox orders go through my order page and don't need one either. If checkout asks for a password, tap "Not you? Sign out" and check out with your email. It shows up when your browser still remembers an older account login.

The one exception is Red Lab membership. Joining creates your member account, so checkout asks you to set a password. That's the password you'll use to log in to the member area.

After you pay, you get an order email with your order summary, plus a separate receipt from Stripe. For mastering, that email shows your due date, and I email your masters and Mastering Dossier by then.

If the order email doesn't show up, check your spam folder, then email josh@jgbeatslab.com.

You have three ways to get your files right after purchase.

1. The order confirmation page, click "Download Item" right there before leaving the page.
2. An "Order is Ready" email from JG BeatsLab with a direct download link.
3. An "Order Confirmed" email with a "View Your Order" button that takes you back to your download page. Check spam or promotions if you don't see it.

Download links expire after 24 hours. If yours has expired, click it anyway, Squarespace automatically sends a fresh email with a new link. No need to repurchase.

Check spam and promotions first. Some providers, especially Comcast, Yahoo, and older ISPs, may block automated emails. Also check any secondary address you may have used at checkout, orders go to whatever email was entered at purchase.

Still nothing? Email josh@jgbeatslab.com with your order number and I'll resend everything manually.

After purchasing, you'll get a welcome email with a LOG IN button, taking you to jgbeatslab.com/the-3-song-sprint. You'll need to verify your account on first login, check your inbox for that email.

Once in, start with Session 1: The Identity Session, and work through in order, each one builds on the last. Worksheets and cheat sheets download inside each session.

To return anytime: jgbeatslab.com/the-3-song-sprint, log in with the account you created at checkout.

Can't access your course? Email josh@jgbeatslab.com with your order confirmation and I'll sort it out.

Red Lab Library is a member area you log in to, not a download. After you join, your welcome email has a Log In button. Any time after that, tap Login at the top of any page, or go to jgbeatslab.com/red-lab-home, and sign in with the email and password you set at checkout. Forgot it? Use "Forgot password" on the login screen.

Bought it before the member area opened? I'm moving past members over to logins, and until your invite arrives your original download still works. Can't get in? Email josh@jgbeatslab.com with your order number and I'll sort it.

If you're not satisfied, email josh@jgbeatslab.com and I'll make it right. Digital products are generally non-refundable once delivered, as the Terms of Service say. For mastering, if I can't master your file, I'll tell you before I start and refund you. Once a master is delivered there are no refunds, but every mastering order includes one revision if something isn't right. If a download didn't work or something's wrong with your order, email me and I'll sort it out.